FAQ’s

What is the status of my order?

Once your order has been placed, you will receive an order confirmation email. When your order has been shipped, we will send you another email containing your tracking information so you can follow your package every step of the way.

Can I change my order?

Yes! If your order has not yet been processed or shipped, we may be able to make changes to it. Please contact our support team as soon as possible through our Contact Us page or live chat for assistance.

Do you accept returns?

Yes, we accept returns under the following conditions:

The item was purchased directly from our online store.

The product is unused and in its original condition.

All original packaging and accessories are included.

The return request is submitted within 7 days of delivery.

To initiate a return or exchange, please contact our support team via the Contact Us page or live chat. We will guide you through the return process.

How do I cancel my order?

Orders may be cancelled within 72 hours of purchase, provided they have not been processed for shipment. After this period, your order may already be prepared for dispatch and cannot be cancelled.

If you need to cancel or amend your order, please contact our support team as soon as possible.

How do I track my order?

Once your order has been shipped, you will receive a shipping confirmation email with a tracking link. You can use this link to monitor your delivery status at any time.

Can I change my delivery address after placing an order?

Yes, if your order has not yet been shipped, we can update your delivery address upon request. Please contact our support team immediately so we can assist you before dispatch.

Is my payment information secure?

Absolutely. Your privacy and security are important to us. All payments are processed through trusted third-party payment providers that use industry-standard encryption and PCI-compliant security measures to protect your payment information.

Does the device require a subscription?

No. The core features and unlimited transcription are included at no additional cost. There are no mandatory monthly subscription fees required to enjoy the essential functions of your device.

How long does the battery last?

The device offers up to 4 days of battery life under normal usage, making it ideal for meetings, lectures, interviews, travel, and everyday productivity.

What languages are supported?

Our AI-powered features support over 120 languages, allowing you to generate transcriptions, summaries, action items, and mind maps from your recordings with ease.

Need More Help?

If you have any questions or need assistance, please contact our customer support team through our Contact Us page. We're always happy to help.