Returns & Refund Policy
Returns & Refund Policy
At Pocket Store, customer satisfaction is our top priority. If you are not completely satisfied with your purchase, we're here to help.
Return Policy
We offer a 7-day return policy. You have 7 days from the date of delivery to request a return.
To be eligible for a return, your item must:
Be unused and in its original condition.
Include all original packaging, accessories, and documentation.
Be accompanied by proof of purchase or your order confirmation.
Show no signs of physical damage or misuse.
How to Start a Return
To request a return, please contact our support team at:
Once your request has been reviewed and approved, we will provide detailed instructions on how and where to return your item.
Please do not send any products back without contacting us first. Unauthorised returns will not be accepted.
Damaged, Defective, or Incorrect Items
Please inspect your order immediately upon delivery. If you receive a product that is damaged, defective, or different from what you ordered, contact us as soon as possible.
Our support team will investigate the issue and work with you to provide an appropriate resolution, which may include a replacement, exchange, or refund where applicable.
Exchanges
If you wish to exchange your product, we recommend initiating a return request for the original item first. Once your return has been approved, you may place a new order for the desired item.
Refunds
After we receive and inspect your returned item, we will notify you regarding the status of your refund request.
If your refund is approved:
The refund will be issued to your original method of payment.
Processing times may vary depending on your bank or payment provider.
Please allow several business days for the refunded amount to appear in your account.
Non-Returnable Items
The following items are not eligible for returns or refunds unless they arrive damaged or defective:
Products returned after the 7-day return period.
Products that have been used, damaged, or altered by the customer.
Products returned without their original packaging or accessories.
Products sent back without prior approval from our support team.
Need Assistance?
If you have any questions regarding our Returns & Refund Policy or need help with your order, please feel free to contact us.
Email: help.pocketstore@gmail.com
Our customer support team is always happy to assist you and ensure that you have the best possible shopping experience with Pocket Store.